July 13, 2017
First, I would like to say that the dog I purchased at Petland in Fort Myers is the best pet I have ever had. I purchased my Wheaten Terrier, Bear, from Petland in December of 2015. I visited him several times before deciding to actually purchase him. The staff was very knowledgeable about the animals and products they offer at their store. They were always patient with me even knowing that each visit may not be the day I actually purchased the puppy. I never felt pushed or pressured into purchasing him. Honestly, it was a breath of fresh air for a sales environment. When I did decide to buy my beloved puppy I called to schedule an appointment for the following morning. When I arrived, the puppy was freshly bathed and he had been given a Holiday themed collar. This was an adorable touch. The process from start to finish was easy and painless. I credit that to the management and well trained staff.
I have visited the store several times since my purchase in 2015 and I can honestly say I continue to be impressed by the outstanding customer service at the Petland Fort Myers store. During every visit, I am always greeted by the warm and friendly staff. They still answer all of my questions about Bear and new pets I am interested in. In my experience over the last 14 months, I have felt that the Petland Fort Myers store have nailed customer service. I truly believe the entire staff has gone above and beyond to ensure customers are satisfied with their Petland experience. My experience with the sales staff, sales manager (James), and even the store owner has been nothing short of wonderful. I would highly recommend this store to anyone looking to add a new pet to their family or for anyone in need of pet supplies.